LEGAL REFERENCE

Our Terms Shape Your Account

These terms define how your raja404 account works, what we expect from you, and how we handle disputes. We've written them to be clear about your rights, our...

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raja404 Our Terms Shape Your Account

Policy Foundation & Jurisdiction

raja404 operates under the laws applicable to gaming platforms serving supported regions in Indonesia. These terms apply to all accounts opened through raja404.net. By opening an account, you agree to these terms and our privacy practices. We process disputes through our support team first, then escalate to independent review where local law permits. Your account balance, transaction history and personal data remain

yours; we hold them in trust according to Indonesian data protection standards and our payment partner agreements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Policy Questions & Support

Live Chat Our support team answers policy questions and account disputes during business hours. Chat is the fastest way to clarify any term or resolve a concern about your account.
Email Support Send detailed questions about these terms to our legal support inbox. We respond within 24 hours with written clarification and next steps for any dispute.
Account Settings Review your account agreement, payment method terms and privacy choices directly in your account dashboard. Update your preferences anytime without penalty.
TRUST MARKERS

Why These Terms Matter

Transparent Rules

Every rule in these terms exists to protect your account and ensure fair play. We don't hide restrictions in footnotes...

Account Protection

Your balance is segregated from our operating funds. Payment partners hold deposits in trust accounts, and we audit these monthly...

Dispute Fairness

If a dispute arises, we investigate with the same rigour we'd expect if roles reversed. Our support team documents every...

Payment Compliance

QRIS, DANA, OVO and GoPay transactions follow Indonesian payment regulations. We don't hold funds longer than necessary and process withdrawals...

Data Security

Your personal data is encrypted in transit and at rest. We comply with Indonesian data protection law and never sell...

Regular Review

We update these terms annually and notify you of material changes 30 days in advance. You can always download a...

How Our Terms Align

Privacy Policy
Our privacy terms explain how we collect, store and use your data. These terms reference privacy rules; read both together for the full picture of your account.
Payment Terms
Each payment method (QRIS, DANA, OVO, GoPay) has its own partner terms. These terms outline our role; partner terms cover their specific fees and processing times.
Bonus Terms
Promotions and bonuses have separate eligibility rules posted on the promo board. These core terms define account conduct; bonus terms define how rewards work.
Responsible Account Use
These terms set boundaries on account behaviour. Your account settings let you set spending limits, session timers and Account closure options anytime.
Dispute Resolution
If you disagree with a transaction or account decision, these terms outline the escalation path. Start with support; disputes move to independent review if unresolved.
Account Closure
You can close your account anytime through settings. These terms explain what happens to your balance, how we handle pending withdrawals and data retention after closure.
Updates & Changes
We update these terms when law changes or we improve our service. Material changes are announced 30 days ahead; you can accept or close your account before they take effect.

What These Terms Protect

Your Account Balance

These terms guarantee your balance is held in trust and only moves when you authorise a transaction. We can't freeze funds without cause, and disputes are resolved transparently.

Transaction Clarity

Every deposit, withdrawal and game round is logged in your account history. These terms require us to show you exactly what happened and when, with no hidden fees.

Withdrawal Rights

You can withdraw your balance anytime through QRIS, DANA, OVO or GoPay. These terms set maximum processing times; if we miss them, we notify you and escalate to your payment partner.

Fair Game Rules

These terms define what fair play means: no account manipulation, no bonus abuse, no multi-accounting. We enforce these equally for all players and explain any account action.

Privacy Boundaries

These terms limit how we use your data. We don't sell it, share it with unrelated third parties, or use it for marketing without your consent. You control your preferences.

Dispute Path

If something goes wrong, these terms guarantee a clear escalation: support team, then independent review, then documented resolution. You're never left without a next step.

Terms & Conditions Questions

Contact our support team with the transaction ID and your concern. We investigate within 24 hours and either confirm the transaction or reverse it. If you remain unsatisfied, we escalate to independent review at no cost to you.

We can only close an account for breach of these terms (fraud, multi-accounting, bonus abuse). We notify you of the reason and give you 7 days to withdraw your balance before closure takes effect.

We review these terms annually and update them when law changes or we improve our service. Material changes are announced 30 days in advance. You can download any version you've agreed to from your account settings.

Log into your account, go to Settings, and select Close Account. Your balance is available for withdrawal immediately through QRIS, DANA, OVO or GoPay. Processing times depend on your payment partner, typically 1–3 hours.

These core terms set account rules. Each bonus has separate eligibility terms posted on the promo board. Read both to understand how rewards work and what conditions apply to your account.

These terms require us to encrypt your data, limit access to authorised staff, and comply with Indonesian data protection law. We don't sell your information and you can request a data copy anytime through support.

These terms cover our role; each payment partner has separate terms for their service. If a deposit fails, contact support with your transaction reference. We investigate with the payment partner and resolve within 48 hours.